This workshop is one of three afternoon options for the 2025 COCHF Spring Education Event. Please see the event package for more details, including the full-day agenda.
Crowne Plaza Kitchener
105 King St E
Kitchener, ON N2G 2K8 (map)
Member Cost: $105 for the day. Additional attendees from the same organization are $85 each.
Non-Members: $150 for the day.
Registration Deadline: April 13, 2025
Workshop Details
This training provides participants with essential verbal crisis de-escalation techniques to support effective communication with individuals experiencing mental health challenges or distress. The session explores strategies to foster calm, defuse tension, and navigate high-stress interactions with confidence and empathy.
Participants will learn how room awareness and body language influence de-escalation efforts and how to adjust their approach to create a sense of safety and trust.
A representative from the Canadian Mental Health Association Waterloo Wellington (CMHA WW) will be facilitating this session.
